You can connect a supported headset into the 230230g ip phone by plugging the headset into the. Shoretel user guides manuals and quick reference guides spanning the shoretel product and software line. Shoretel ip phone 420420g user guide 7 overview of the shoretel ip phone 420420g welcome to your shoretel ip phone. In september 2017, mitel completed the acquisition of shoretel. September 28, 2015 company information shoretel, inc. I dont want to get into a situation where we go with shoretel only to learn none of the telephobny mobility applications, including softphone, etc.
Shoreware director on behalf of a user or can enable permissions for an individual user so that. Shoretel usb flash drive and can also be accessed from shoretel director. As an online resource we offer a variety of legacy and newer pbx telephone system manuals for download, including the some of shoretels shorephone guides and shoregear switch manauls. Table of contents 4 system administration guide shoretel 14. Shoretel mitel connect transfer and conferencing features. Transferring a call and using conferencing are two important functions for end users of the shoretel connect phone system. Function keys e functions ence, hold button select options in interface.
Custom key settings for virtual buttons can be configured in shoretel director using new entries in the ip phone dropdown menu, or on. We have 3 shoretel shorephone ip 230 manuals available for free pdf download. Custom key settings for vi rtual buttons can be configured in shoretel director using new entries in the ip phone dropdown menu, or on the phone via the users options menu. Shoretel communicator for windows is the application for the. Page 24 from the personal call manager compact view. System administration guide shoretel 14 techonpurpose. Shoretel ip phone 212k user guide document part number. File sharing, task management, messaging, conferencing all in one. Setting user options setting user options you can change options such as ring tone and call routing through the shoretel connect client or the shoretel connect cloud portal. Oct 29, 20 adding users in shoretel shoreware director. View online or download shoretel shorephone ip 230 user manual. Shoretel shorephone ip 230 user manual page 30 of 44. The ip420g includes a 10100 ethernet switch for gigabit speed.
File sharing, task management, messaging, conferencing all in. Click next to install the client in the default folder, or click change to change the destination folder. For details about using the phone, see the shoretel ip phone 480480g user guide. Shoretel main and distributed servers standalone, vmware and hyper. The shoretel ip phone 655 contains virtual buttons that the user can define to perform specific actions when touched by a user. Shoretel ip phone 420 quick reference handset with finger rest indicator led flashing light alerts the user to ncoming calls and unheard voice messages call buttons indicate active, incoming, or mhold calls navigation key pad and selector button select options in the interface ports on the phone status icons delivers highquality sound. Getting started with your new phone on page 9 overview of the ip930d on page 14 getting started with your new phone this section describes how to set up your new shoretel ip phone 930d. Shoretel communicator for windows user guide shoretel 11. Current active builds as of march 2020 upgrade paths os support mitelshoreware builds mitel connect build 22. Note that the soft keys at the bottom of the window are different from the soft keys that appear when the phone is idle they now allow you to park the call or hang up. To allow access to a contact to manage your availability states.
Using shoretel communicator simplifies your dayto day communications, streamlines your work, and. Shoretel phone guides and shoregear switch guides for. Ports on the back of the ip phone 480480g your phones display the display screen on your shoretel ip phone shows your name and extension, availability state, call appearance buttons, workgroup agent status, programmed buttons, and other information. The system administrator can configure the custom buttons via. Shoretel shorephone ip 230 user manual 44 pages brand. The administrative client, shoretel director, is used to configure and manage the whole system. The figure below shows the information that appears on your shoretel ip phone when an outbound call is placed. Shoretel communicator presents a single interface to manage business communications using your shoretel desk phone, computer, mobile phone, or home telephone. Each phone is preconfigured for quick and easy installation with the shoretel unified. Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. Configuring shoretel users for external voicemail via qsig. Overview of the shoretel ip phone 480480g getting started 1 shoretel ip phone 480480g user guide 8 overview of the shoretel ip phone 480480g welcome to your shoretel ip phone.
Manage your micloud connect or sky cloud communications services. Shoretel offers a wide range of telephones for use within its business communication solution, each designed to help boost productivity and meet the needs of every userfrom busy executive to remote worker, and from operator to contact center agent. Note that the soft key functions at the bottom of the window are different from those that appear when the phone is idle they now allow you to park the call or hang up. Shoretel connect client user guide 5 preface this preface provides information about the objectives, organization, and conventions used in the user guide. Database contains 3 shoretel 565g manuals available for free online viewing or downloading in pdf. Client menu baruse the shoretel dropdown on the client menu bar to launch the settings page, check for updates, and access the user guide. Step 1 go to the users account under shoreware director. Download shoretel phone, known as shorephone guides for the 110ip, 230ip, and the 500 series ip phones along with the 8000 conference phone user guide. Now youll need to go to the users shoretel communicator and set up. Our inflow communications shoretel expert nick will walk you through a screencast of the shoretel. Figure 2 on page 9 shows the ports on the back of the phone.
Click the use outlook as my default voice mail client option. Find out if specific legacy call control platforms, phones, accessories and more from shoretel have been renamed, replaced or discontinued. Using the shoretel connect client this chapter provides information about how to. Shoreware director on behalf of a user or can enable permissions for an individual user so that the user can modify the custom buttons on the ip phone via the telephone interface. The following system documents are in the documentation folder on the shoreware. They can be found in the documentation folder on the associated. To answer a call, you can use the handset, the speakerphone, or a headset. To access it, browse to the actions folder of an organization and click on the show user list action. Shoretel ip phone guides and brochures and shoregear manuals. Headset jack ovide visual cues to display operational status. Shoreware director admin user guide telephone numbering. May 29, 2014 get the most out of shoretel director reporting features.
Custom key settings for virtual buttons can be configured in shoretel director. On the license agreement page, select i accept the terms in the license agreement, and click next. User manuals, guides and specifications for your shoretel 565g ip phone, telephone. If this is your first visit, be sure to check out the faq by clicking the link above.
These phones are proprietary phones for shoregear ippbx switches and other shoretel equipment. This shoretel training video walks you through both features in an easy to understand way that is good for all new users to the shoretel connect system. Custom key settings for vi rtual buttons can be configured in shoretel director. Curious if shoretel is still able to support customers still using windows server 2003 active directory since microsoft has dropped support for xp and 2003 server. Objectives of this book shoretel is now part of mitel. Shoretel shorephone ip 230 user manual pdf download.
At matrix networks, our goal is to be a resource for not only your it team, but your entire organization when it comes to shoretel partner support and shoretel training. Now youll need to go to the users shoretel communicator and set up the softphone. Mapping active director attributes to shoretel fields. This guide explains how to use shoretel director to configure, administer, and. Figure 1 provides an overview of the ip480480g phone components. Jan 29, 2015 curious if shoretel is still able to support customers still using windows server 2003 active directory since microsoft has dropped support for xp and 2003 server. For details, see your shoretel connect client documentation or the portal articles on the shoretel support website. How to setup shoretel softphone solution setting up a user to use the soft phone. Figure 1 on page 14 shows the various components of a shoretel system and how they interact with the public switched telephone network pstn and ipbased networks. Shoretel was rebranded as mitel, and as part of the merger, some of shoretels products were renamed, some were replaced and some may eventually be discontinued. Your phone has many unique features, including an intuitive visual interface, custom keys, quick dialer directory, call handling modes for when you do not want to be disturbed, intercom, conferencing and much more. I tried clicking around, googling, reading the shoretel manual. I have a user who needs her shoretel phone number to forward to an external phone number.
Placing a call on or off hold to place a call on hold, press the hold button, or press the calls custom key, if available. Together, we look forward to helping you power connections that are brilliantly simple. In the shoretel connect screen, drag the shoretel connect icon into the applications folder. Installing the shoretel connect client on os x installing and launching the shoretel connect client 1 shoretel connect client user guide 9 2. Shoretel current builds and versions shoretel forums.
Shoreware director on behalf of a user or can enable permissions for an individual user so that the. To start viewing messages, select the forum that you want to visit from the selection below. Phones, communicator, conferencing, and collab, mobility, enterprise contact center, director, and other docs will be found here. Figure 1 provides an overview of the ip420ip420g phone components. Adding users in shoretel shoreware director lantelligence. This guide explains how to use director to configure, administer, and maintain the st14. If you combine the timestamps of when they logged in, look in the application log on the windows box and this file, you can come up with some idea of what they changed. The shoretel ip phone 655 contains virtual buttons t hat the user can define to perform specific actions when touched by a user.
Id like to do this in shoretel director so that her physical phone doesnt have to be plugged in anymore. Access online resources such as program materials, sales and marketing tools, product information and support resources. Shoretel training videos mitel a good communication partner helps to educate their clients. Getting started this chapter contains these main topics. On the shoretel 230 and 230 phones, the custom key blinks green, at which point you can safely place the handset on hook or press the speaker or headset button without ending the call. Whether you are in a blended environment or entirely onpremise, shoretel requires support to ensure your system is current and well maintained. Shoretel support is the service provided to shoretel clients to support, upgrade, and maintain their existing onpremise shoretel solution. Solved set up call forwarding in shoretel director. This means that you can move seamlessly between voice, video, or instant messages im. The figure below shows the information that appears on your shoretel 560 560g ip phone when an outbound call is placed. The contact must have a workgroup supervisor or operator license type and be configured with a specific class of service in shoretel connect director. Dvd and can also be accessed from shoreware director.
Connect client user guide 5 preface this preface provides information about the objectives, organization, and conventions used in the user guide. You will also find step by step instructions on how to reset the date and time on. Get the most out of shoretel director reporting features. Likewise the details view it opens up in an onpage popup. Depending on how you set your automatic offhook preference or how your administrator set this option in shoretel director, you can also answer a call through your speakerphone or headset using either of the following methods. You can connect a supported headset into the 265 ip phone by plugging the headset into the headset jack at the left corner of the phone chassis. Shoretel 565g manuals and user guides, ip phone, telephone. We created this page to help you find out what happened to shoretels most popular products after the acquisition by mitel, and where possible, direct you to their new names or.
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